Auto Insurance FAQs


Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 972-647-0314 or make an appointment online!


Partners

ASE (Automotive Service Excellence)
ASA (Automotive Service Association)
Car Care Aware

What our clients are saying about us

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

A word of advice. ALWAYS keep your mechanic's number in your phone! I am so happy I did! To say less than more, Claudia and Nathan were truly a blessing again! They kept my 01 Mitsubishi running at almost 400K miles. I sold it!. My 08 FJ Cruiser was treated like family. They had the part and went to work! Thank you both for your care and love of what you do. Lots of sweet treats and puppy kisses are included in the price! You won't be disappointed! If you want low budget repairs, this is NOT your shop. If you want to pay for quality, and the job done right, and value, it is! #ToniasTribe #YotaRollin quotes-image
, 05/22/2024
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Fantastic working with this shop. I’ve worked a lot with Claudia recently, helping me w a total loss and getting my insurance to play ball. This benefited Claudia not at all, there was no opportunity for a financial transaction on the shops part, but she still supported me, reached out to my insurance, explained away and gave me very helpful protective advice going forward with this process. I will use this shop for all 6 of my cars in my car rental business. Thank you Claudia and shop!quotes-image
, 05/21/2024
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