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INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 972-647-0314 or make an appointment online!


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We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

They deserve 5 stars and much more! Something was wrong with my Mercedes. Come to find out my dealership is who caused the issue. I called the dealership they did not take me serious. Nathan and Claudia went above and beyond for me spoke to the dealership explained every detail and the dealership admitted that they wrong. If it had not been for them I would have been looking at a $6,000 repair that was not even my fault. I will never stop thanking them for going above and beyond. They have all my trust and I would highly recommend them to anyone who is looking for a mechanic. This was my first time looking for a mechanic and I feel really blessed that I found EuropAsian Auto Pro's. quotes-image
, 10/20/2022
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, 10/20/2022
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