Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 972-647-0314 or make an appointment online!
Claudia and Nathan correctly diagnosed and replaced the worn control arms of the front wheels, causing uneven wear on the tires of my BMW. They also alerted me of an oil leak from a previous oil gasket work which I got redone by the other shop that had worked on it. They replaced the blower motor of the A/C of my son's Prius and replaced a broken mirror. We appreciate their attention to detail and quality of work and would highly recommend them.
Philip Varghese, 09/17/2021
Very thorough with the diagnosis they ran on my 2018 civic, they seem to be very honest and knowledgeable and I will expect to have a bit of work done on my vehicle here at a reasonable price with no worries.
Tyler Newsome, 08/17/2021
I've taken our vehicles to EuropAsian Auto Pro's on several occasions and found them to always be thoughtful for the care of our vehicles. Always professional and knowledgeable as subject matter experts. We will continue to take our vehicles there because we know that they will treat our vehicle as their own. Thank you Claudia and Nathan for always treating us like family. You guys ROCK!!!
abbie nunez, 08/11/2021