CUSTOMER SERVICE

CUSTOMER SERVICE


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


Reviews

Quote reviewicon

Customer friendly and very good service, wouldn't go anywhere else ?

, 07/25/2021

Quote reviewicon

This is one of the best auto shops I've ever been to. They will let you know exactly what's wrong with your vehicle no more no less. I've taken multiple vehicles to this establishment and have been very satisfied. From my BMW to my Chevy they get the job done!!

, 07/14/2021

Quote reviewicon

I've been a happy and satisfied customer of EuropAsian for 15 years. They have consistently delivered high quality work at a fair price. Nathan and Claudia have always clearly explained the work that needed to be done and why. I trust and rely upon them to do what is best for me and my vehicle. My vehicle has 228,000 hard miles on it and it is still going strong, thanks to EuropAsian.

, 06/16/2021

Partners

ASE (Automotive Service Excellence)
ASA (Automotive Service Association)
Car Care Aware
TAP TO CALL NOW 972-647-0314 X